BHARATMM.COM · OPERATOR DRAFT
Complaint handling
Draft scaffold requiring legal review. Not legal certification. Public launch is blocked until operator-specific details and procedures are finalized.
Contact the shop
For a product question or a transaction concern, start with the shop that sold the goods. If you have an account, use a product or shop enquiry and keep a record of the discussion.
Platform concerns
Public complaint intake and a verified grievance contact must be established by the operator before public launch. This local preview does not publish an invented support address or accept formal legal complaints.
Proposed process
The operator should acknowledge a report, preserve evidence, triage safety and rights concerns, communicate decisions, and provide an appeal route within applicable legal timelines. This process requires legal review.